Write to us
Submit your query, complaint or request through our online customer support form.
Help and Support
Lodge a Complaint, Query or Request
We aim to resolve customer grievances quickly. Our officials review each concern with priority and care.
Level 1
Raise a service request
Please allow up to 10 working days for resolution.
Visit our branch
Visit the nearest Paisalo branch and speak to our support representative.
Talk to us
Speak to our customer care executive for help with loans, payment or service issues.
Level 2
Grievance Redressal Officer
If unresolved at Level 1, contact the officer below.
G
Grievance Redressal Officer
Monday - Saturday, 9:30 AM to 5:30 PM- NameMr. Anurag Sinha
- Phone01143518888
- Emailgrievance@paisalo.in
- TimelineUp to 10 working days
Please mention your previous Service Request Number when contacting the officer.
To know more about Grievance Redressal Officer Click here.
To know more about Grievance Redressal Officer Click here.
Level 3
Principal Nodal Officer
If unresolved at Level 2, escalate your concern further.
N
Nodal Officer
Monday - Saturday, 9:30 AM to 5:30 PM- NameMr. Sunil Purushottanm Agarwal
- Phone01143518820
- Emailsunil@paisalo.in
- TimelineUp to 10 working days
Please mention your previous Service Request Number when contacting the officer.
To know more about Nodal Officer Click here.
To know more about Nodal Officer Click here.
Level 4
RBI Ombudsman
If the issue is unresolved after internal escalation, you may approach the RBI Ombudsman through the official channels.
Post a letter to Ombudsman
Centralised Receipt and Processing Centre (CRPC),Reserve Bank of India,
Sector-17, Central Vista,
Chandigarh - 160017
Frequently asked questions
Quick answers related to complaint registration and escalation.
How do I raise a complaint or query?
Use the online request option, visit a branch, call customer support or contact the grievance team.
What details should I keep ready?
Keep your registered mobile number, loan account number, transaction reference and previous request number ready.
When should I escalate to the grievance officer?
If your Level 1 request is unresolved within the stated timeline, escalate it to the grievance redressal officer.
Can I approach RBI directly?
You should first complete the internal grievance escalation process. If unresolved, you may approach the RBI Ombudsman.